Terms & Conditions

1. Acceptance of These Terms

Welcome to Savitri Prakriti. By accessing or using savitriprakriti.com, creating an account, browsing products, placing an order, or using any feature of this website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

2. Website Use

You agree to use this website only for lawful purposes and in a way that does not harm the website, our business, or other users.

• Do not attempt to gain unauthorised access to the website, server, database or customer accounts.
• Do not use the website for fraudulent, abusive or unlawful activities.
• Do not upload or transmit malicious code, viruses or harmful material.
• Do not copy, reproduce or commercially exploit website content without written permission.
• You are responsible for the accuracy of information submitted through forms or accounts.

3. Products & Product Information

We make reasonable efforts to display product names, descriptions, images, prices, availability and other information accurately. Product photographs may vary slightly from the actual product because of screen settings, lighting, packaging changes or photography.

Product information on this website is provided for general consumer information. Unless expressly stated otherwise, information about a wellness or natural product should not be treated as medical advice, diagnosis or a guarantee of a particular result.

4. Orders & Order Acceptance

When you place an order, you are making a request to purchase the selected products. An order may be accepted, cancelled or declined where reasonably necessary, including because of product availability, pricing or technical errors, suspected fraudulent activity, or information that cannot be verified.

After an order is placed, we may send an order confirmation or contact you using the details provided during checkout. An order confirmation does not necessarily mean that every order is irrevocably accepted for fulfilment.

Please check your product selection, quantity, delivery address, phone number and other details carefully before submitting an order.

5. Pricing, Taxes & Payments

• Prices displayed on the website may change without prior notice.
• The price applicable to an order is the price shown during the checkout process, subject to correction of obvious errors.
• Applicable taxes, delivery charges or other charges, if any, will be shown where applicable before order completion.
• Payment options available to you will be displayed during checkout.
• For Cash on Delivery orders, payment is collected according to the delivery process applicable to the order.
• For online payments, payment processing may be handled by a third-party payment service provider and may be subject to that provider's terms.

We do not knowingly request or store your complete card, UPI PIN, banking password or other authentication credentials through ordinary website forms. Do not share such confidential credentials with anyone claiming to represent Savitri Prakriti.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated during the order process. Delivery timelines are estimates and can be affected by courier delays, weather, holidays, service disruptions, incorrect addresses, unavailable recipients or other circumstances beyond our reasonable control.

• Please provide a complete and accurate delivery address and reachable phone number.
• If a courier cannot deliver because the address or contact details are incorrect, additional delivery arrangements may be required.
• Delivery status may be shared through available tracking or customer-support channels.
• Where an order is returned because of repeated failed delivery attempts, applicable re-delivery, cancellation or refund handling may depend on the order circumstances.

7. Returns, Cancellations & Refunds

Return, cancellation and refund eligibility can depend on the product, order status, condition of the package, reason for return and applicable law or published return policy. Where a separate product-specific return policy is displayed, that policy will also apply.

Order Cancellation

A cancellation request may be possible before an order has been processed or shipped. Once an order has entered dispatch or delivery, cancellation may no longer be possible through the normal process.

Damaged, Wrong or Missing Items

If you receive a damaged, incorrect or incomplete order, contact us promptly with your order number and relevant details. We may request photographs or other information to investigate the issue and determine the appropriate resolution.

Refunds

Where a refund is approved, the method and timing can depend on the original payment method and the payment or banking service involved. Refunds are processed subject to applicable law and the circumstances of the order.

8. Customer Accounts

If you create an account, you are responsible for providing accurate information and keeping your login credentials confidential. You should notify us if you believe your account has been accessed without permission.

We may suspend or restrict an account where necessary to protect the website, customers, payment systems or business from fraud, abuse, security threats or unlawful activity.

9. Intellectual Property

Unless otherwise stated, the website design, text, graphics, logos, photographs, product presentation, branding, icons and other original materials on this website belong to Savitri Prakriti or are used with appropriate rights or permission.

You may view and use the website for personal and lawful shopping purposes. Reproduction, modification, distribution, republication or commercial use of protected content without prior written permission is not permitted, except where permitted by applicable law.

10. Reviews, Feedback & User Content

If you submit a review, feedback, photograph, testimonial or other content to us, you confirm that you have the right to submit it and that it does not knowingly violate another person's rights or applicable law.

We may moderate, refuse, remove or edit user content where reasonably necessary, including content that is unlawful, misleading, abusive, defamatory, promotional spam, unrelated to the product, or otherwise unsuitable for publication.

11. Website Availability & Liability

We work to keep the website available and information useful, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available at every moment. Temporary maintenance, technical problems, hosting issues or events beyond our reasonable control may affect availability.

To the extent permitted by applicable law, Savitri Prakriti will not be responsible for losses caused solely by events outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded or limited under applicable law.

12. Privacy & Personal Information

Your use of the website may involve collection and processing of information such as account details, contact information, delivery information and order information. Our handling of personal information is described in our Privacy Policy.

We expect users to provide information lawfully and accurately and not to submit another person's personal information without an appropriate basis or permission.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our website, services, business practices, legal requirements or operational processes. The updated version will be posted on this page with a revised update date.

Your continued use of the website after an updated version is published constitutes continued use subject to the updated terms, to the extent permitted by applicable law.

14. Contact Us

If you have questions about these Terms & Conditions, an order, cancellation, delivery or another website matter, contact Savitri Prakriti using the details below.

Business Address:
KILA NO-93/11, VILLAGE-BAGHRU, NEAR HOLY CROSS SCHOOL, TEHSIL AND DISTRICT-SONEPAT-131001

For general reference, Indian e-commerce businesses should also consider applicable consumer-protection and e-commerce requirements, including the Consumer Protection (E-Commerce) Rules, 2020.

View the Consumer Protection (E-Commerce) Rules, 2020