Privacy Policy

1. Information We Collect

When you browse the website, create an account, place an order or contact us, we may collect information that you voluntarily provide.

• Name and contact details.
• Email address and mobile number.
• Delivery address, city, state and PIN code.
• Account login information, stored in protected form where applicable.
• Order, product and customer-service information.
• Messages or enquiries submitted through our contact forms.
• Technical information such as browser/device information and website usage information where technically collected.

We aim to collect information that is relevant to the purpose for which it is being used.

2. How We Use Your Information

Information may be used to provide and manage the services you request, including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Providing delivery and order-related support.
• Responding to enquiries and customer-service requests.
• Communicating with you about your orders or requests.
• Maintaining website security and preventing misuse.
• Improving website functionality, products and customer experience.
• Meeting applicable legal, regulatory and accounting requirements.

3. Orders, Payments & Delivery

To process an order, we need information such as your name, phone number, email address and delivery details. This information is used to fulfil the order and provide order support.

If an online payment service or payment gateway is enabled on the website, payment processing may be handled by the relevant payment service provider. Payment providers may process payment information under their own privacy policies and terms.

4. When We May Share Information

We do not intend to sell your personal information. Information may be shared only when reasonably necessary for operating the website, fulfilling services or meeting legal obligations.

• Delivery and logistics partners where required to deliver an order.
• Payment service providers when an online payment is used.
• Website, hosting, security or technical service providers that support the website.
• Professional advisers where reasonably required.
• Government authorities or law-enforcement agencies where disclosure is legally required.

5. Cookies & Similar Technologies

The website may use cookies or similar technical technologies to support essential website functionality, sessions, login, cart functionality, security and user experience.

If analytics, advertising pixels, embedded services or other non-essential tracking technologies are added in the future, this Privacy Policy should be updated to describe those technologies and the applicable choices or consent mechanism.

6. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also protect their account passwords and avoid sharing login credentials with others.

7. Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, security and compliance with applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled according to applicable requirements and operational needs.

8. Your Choices & Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request information about processing, correction of inaccurate information, withdrawal of consent where consent is the applicable basis, or deletion where legally available.

To make a privacy-related request, contact us using the details below. We may need to verify the identity of the requester before acting on a request.

9. Children's Privacy

Our website is intended for general customers and is not specifically directed at children. Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the applicable requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, data practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have a question, concern or request relating to this Privacy Policy or the handling of your personal information, contact Savitri Prakriti: